Return Policy

We have a 14-day return policy, which means returns must arrive at our returns center within 14 days from the date the parcel is received at your location. Items received after this period are accepted only at the discretion of ELVN.

Returns with ELVN are easy and seamless. To start a return, head to our Returns Center 

To be eligible for a return:

  • All returned items must be new, unworn, unused and with all original designer and ELVN tags attached and in its original packaging
  • Shoes must be returned in their original boxes, undamaged.
  • Lingerie and Hosiery must be returned in its unopened packages.
  • Products marked as Final Sale and Bespoke, products on Pre-order, and products with customisations such as monograms cannot be returned or exchanged.

You are responsible for arranging and paying for returning your order. Duties and taxes as well as shipping fees incurred by ELVN to ship your order will not be refunded.

For orders placed after 12am AEST 1 June 2022, returns will incur a restocking fee of USD 30 per item, or an equivalent amount in the currency of your payment. 

Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Handcrafted goods may contain some slight variations or natural imperfections. These are normal features of items that are not machine-manufactured and does not constitute as damage.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as products made by Bespoke brands. Final Sale items cannot be returned or exchanged. Please get in touch if you have questions or concerns about your specific item. 


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note that we will refund the amount you originally paid (net of any discounts or coupons), minus shipping fees, any duties/taxes paid and our restocking fees. 

You can always contact us for any return question at returns[at]