Shipping

Delivery

We ship everything from our distribution center in Rome, Italy. Most orders are expected to reach customers 3-10 business days after confirmation. For made to order, bespoke or custom items, shipping times will be longer. Please check the specific product listing for detailed shipping times. 

Please note, shipping times are based on the time from collection and are intended to be indicative only. ELVN cannot bear responsibility for circumstances beyond its control such as delays in clearing customs, payment approval and other such matters.

We ship globally with the exclusion of certain countries where our couriers will not complete a delivery.

Please be advised, we are unable to deliver to PO BOX addresses of any kind as the couriers we use require a signature to confirm delivery.

If you refuse a shipment from ELVN or do not take necessary steps to retrieve your shipment after we have attempted delivery at your nominated shipping address you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to ELVN. This amount will be deducted from your merchandise refund.

Shipping Methods

Orders are shipped via our preferred express couriers, depending on where you're located: DHL, Fedex, UPS, GLS, and Bartolini.

All orders are shipped via standard tracked delivery. Shipping rates are automatically calculated at checkout and may vary according to your shipping destination. We also offer Free International Shipping on qualifying orders. Please refer to the next section for more details.

Free International Shipping

Free international shipping is automatically applied at checkout for orders that meet the minimum qualifying spend, following your shipping destination:

Americas

United States: USD $300
Canada: CAD $350

UK

United Kingdom: GBP £300

Europe

Austria, Belgium, Cyprus, Estonia, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovenia, Spain, Bulgaria, Croatia, Denmark, Finland, Netherlands, Ireland: €250

Germany: €400

Switzerland: CHF 350

Norway: kr 3,500.00 NOK

Asia

China Mainland: CNY ¥2,500.00
Hong Kong SAR: HKD $2,500.00
Japan: ¥40,000 JPY
South Korea: KRW ₩450,000

Southeast Asia

Singapore: SGD $400
Indonesia: Rp 6,500,000.00 IDR
Thailand: THB ฿14,000.00

Malaysia, Philippines,  Vietnam, Brunei, Cambodia, Laos: €300.00 Equivalent

ANZ

Australia: AUD $400
New Zealand: NZD $800

Middle East:

Qatar: QAR 1,500.00
Saudi Arabia: SAR 1,500.00
United Arab Emirates: AED 1,600.00 

Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman: €450.00 Equivalent

Duties & Taxes

We cover duties and taxes for orders shipped within the European Union and the U.S., while all other orders are shipped DDU (Delivery Duty Unpaid). Please refer to your local Customs Authority for prevailing import duties and taxes.

Order Tracking

After placing an order, you will receive an e-mail confirming your order. Following that, you will receive another email with the tracking number associated with your parcel. If you are registered with us, you can check the status by signing in and selecting your order under “Order History”. Alternatively, you can insert the tracking number supplied into the courier website. You will also receive regular e-mail updates on the delivery status of your order, even if you do not have an account with us.  Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.

Returns

Returns are easy and seamless with us. Please see our return policy here, or start your return in our Returns Center

Shipping Lead Times for Specific Brands

While most items will be shipped out and delivered within 3-10 business days, certain brands take longer due to the artisanal nature of their products. See below the list of the brands that we carry and their respective shipping lead times.

  • Clamori: 5 weeks
  • Cristian Marcucci: 3 weeks
  • Roberta Gandolfi: 3 weeks
  • Ettore Cavazza: 4 weeks
  • Orequo: 3 weeks
  • Ripa Ripa: 3 weeks
  • Sabbatini & Turco: 6 - 7 weeks