Authenticity Guarantee

Our Promise

Customer trust is a priority for us at ELVN, which is why we pride ourselves in working with authentic brands you can trust. We guarantee that the items you pay for at ELVN are genuine, authentic, and new.

Shop with Confidence

We understand that buying luxury online can be overwhelming as it may be difficult to tell whether the items are authentic.

But here is one thing ELVN makes sure of: Quality.

Our Authenticity Process allows customers to shop with confidence and with the assurance that they will get 100% quality goods.

Strict Screening of Partners

We work directly with brands, high-end luxury boutiques and authorized and established distributors across Italy that are 100% authentic and authorized to sell. We have a strict screening process to ensure every partner we work with is reviewed and up to our high standards of quality and service. 
We do not condone the selling of counterfeit products, and our partners are subjected to immediate removal from our platform and are heavily fined if they ship products that do not meet our requirements.

In House Experts 

We have a team of experts who bring their years of experience in luxury item identification to verify and inspect all products. Our specialists have undergone expert training and will examine everything, including the stitches, serial number, date code, engravings, material blend, color, and many other things. All items go through thorough inspection and testing to ensure they conform to the highest quality standards as promised by the manufacturer.

Money Back Guarantee  

Your trust is crucial to us, and that’s why, despite our strict authentication process, we offer a 100% Money Back Guarantee in the highly unlikely event that you receive counterfeit items. Please note that only proven claims will be eligible for this guarantee.

You can always reach out to us at hello[at] if you have any concerns regarding the authenticity of the products purchased.